Shipping policy

1. Processing & Handling

  • All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons or special promotions, processing times may be extended due to increased order volume.

  • Once an order has been processed, it is prepared for shipment and cannot be canceled or modified.

  • Customers will receive an email confirmation once their order has been successfully placed and another email when their order has shipped, including tracking details.

2. Shipping Time & Delivery

  • Standard shipping times vary between 5-10 business days, depending on your location within the United States.

  • Expedited shipping options may be available for an additional fee, depending on the shipping carrier.

  • Delivery times are estimates and may be affected by factors such as weather, carrier delays, natural disasters, or high seasonal demand.

  • We do not guarantee delivery dates and are not responsible for delays caused by external factors beyond our control.

  • Orders may be shipped in multiple packages if they contain multiple items, and tracking details will be provided for each package.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free shipping promotions may be offered for specific items or for orders exceeding a specified purchase amount.

  • Additional shipping fees may apply for oversized or heavy items.

  • International shipping is not available at this time. We currently only ship within the United States.

4. Tracking & Order Status

  • Once an order has shipped, customers will receive an email with a tracking number and a link to track their shipment.

  • Tracking information may take up to 24 hours to update after the carrier picks up the package.

  • If you do not receive a tracking update within 48 hours after shipping confirmation, please contact our support team for assistance.

5. Issues with Delivery

  • If your package is lost in transit, please contact our support team as soon as possible so we can work with the carrier to locate your shipment.

  • We are not responsible for incorrect shipping addresses provided by customers. Please ensure your address is accurate at checkout to prevent delivery issues.

  • If an order is marked as "Delivered" but you did not receive it, please check with neighbors, household members, or your local postal service before reaching out to us.

  • If a package is returned to us due to an incorrect address or failure to claim, we may charge a re-shipping fee.

  • Customers are responsible for any shipping fees associated with re-sending returned or undeliverable packages.