Shipping policy
1. Processing & Handling
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All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
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During peak seasons or special promotions, processing times may be extended due to increased order volume.
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Once an order has been processed, it is prepared for shipment and cannot be canceled or modified.
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Customers will receive an email confirmation once their order has been successfully placed and another email when their order has shipped, including tracking details.
2. Shipping Time & Delivery
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Standard shipping times vary between 5-10 business days, depending on your location within the United States.
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Expedited shipping options may be available for an additional fee, depending on the shipping carrier.
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Delivery times are estimates and may be affected by factors such as weather, carrier delays, natural disasters, or high seasonal demand.
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We do not guarantee delivery dates and are not responsible for delays caused by external factors beyond our control.
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Orders may be shipped in multiple packages if they contain multiple items, and tracking details will be provided for each package.
3. Shipping Fees
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Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
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Free shipping promotions may be offered for specific items or for orders exceeding a specified purchase amount.
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Additional shipping fees may apply for oversized or heavy items.
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International shipping is not available at this time. We currently only ship within the United States.
4. Tracking & Order Status
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Once an order has shipped, customers will receive an email with a tracking number and a link to track their shipment.
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Tracking information may take up to 24 hours to update after the carrier picks up the package.
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If you do not receive a tracking update within 48 hours after shipping confirmation, please contact our support team for assistance.
5. Issues with Delivery
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If your package is lost in transit, please contact our support team as soon as possible so we can work with the carrier to locate your shipment.
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We are not responsible for incorrect shipping addresses provided by customers. Please ensure your address is accurate at checkout to prevent delivery issues.
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If an order is marked as "Delivered" but you did not receive it, please check with neighbors, household members, or your local postal service before reaching out to us.
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If a package is returned to us due to an incorrect address or failure to claim, we may charge a re-shipping fee.
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Customers are responsible for any shipping fees associated with re-sending returned or undeliverable packages.